Authorities responsible for psychosocial support in crises, accidents and disasters require an updated emergency preparedness program, including plans for psychosocial care. These plans should describe the role of the crisis response team, both independently and as a supplement to conventional support services. The plan’s routines for crisis management should be clear and promote predictability, serving as a tool for local support services, co-operating agencies and other stakeholders.

The plan should describe and clarify the distinction between:

  1. The psychosocial crisis response team as a professional team, and
  2. The crisis management group, responsible for implementing the local preparedness program, and
  3. The responsibility of conventional support services

All healthcare services in the area should be covered in the emergency preparedness program. The plan for health preparedness must be coordinated with other local preparedness plans. Plans should include routines for co-operation and task delegation between emergency services and authorities.

In larger accidents and disasters, a disaster reception centre (DRC) should be established. The emergency preparedness program should describe how to organise and operate a DRC, as well as the roles and responsibilities of the crisis response team.